About IVES
Nurture Your Success: Maximize ROI through Customer Retention
Did you know that acquiring a new customer costs five times more than retaining an existing one? In fact, studies show that increasing customer retention rates by just 5% can boost profits by 25-95%. It’s time for businesses to shift their focus towards nurturing key accounts and implementing effective client retention strategies to maximize ROI and capitalize on this lucrative opportunity.
Facing these challenges?
- Growing your existing customers
- Moving from product to solution to insight-based customer engagement
- Lack of engagement with business CXOs
- Under utilizing your existing delivery teams
Imagine if you had!
- Integrated account management with clients
- Converted customer insights into more compelling value propositions
- Increased engagement with business CXOs
- Transitioned delivery managers to genuine client partners
Now stop imagining The what if?
And make it happen through our IVES process for growing accounts. We take our clients through each step of the IVES Process where we move their Key accounts to Mega accounts with ease by having all delivery teams involved in the process.
- INSIGHTS – gain superior customer insights
- VALUE – convert the insights into compelling value propositions
- EXPERIENCE – deliver a stellar customer experience
- STAKEHOLDERS – create trust and partnerships to supersize the business
We take our clients through each step of the IVES Process where we move their Key accounts to Mega accounts with ease by having all delivery teams involved in the process.
Please spare a few minutes to watch this video.
IVES Process
Reactive Supplier to Proactive Partner
Phase 1 - Stakeholder Alignment
Please spare a few minutes to watch this video.
From Familiarity to Advocacy
- Stakeholder Mapping: From Scattered to Structured
- Evolve from Disarray to Precision. Simplify your strategy, attain clarity on crucial connections, and ensure your efforts are synchronized and efficient.
- Identify who is included, who is responsible, and who may be inadvertently left out.
- Stakeholder Roles: From Blurred to Clear
- Are We Engaging with the Right Individuals?
- Assessing their Influence and Authority.
- Identifying them as Influencers, Economic Decision Makers, Gatekeepers, Potential Mentors, and More.
- On The Same Team: From Unclear Win to Clear Win Factor
- Do We Have a Clear Understanding of What Generates Value?
- Is There a Defined Method to Articulate this Value?
Phase 2 - Customer Focus
Please spare a few minutes to watch this video.
From Basic to Integrated
- Customer Insights – Known And Unknown Pain: From Reactive Insights to Unique Insights
- Do We Grasp the Customer’s Business, Industry, and Competitors?
- Can We Identify Their Challenges and Push Boundaries by Challenging Their Assumptions?
- Are We Equipped to Provide Exceptional Insights, Even About Their Own Customer Base?
- Customer Value (Cost, Revenue, CX): From Not Measurable to Clear Proposition
- Do We Have a Precise Understanding of the Value Our Solution Offers to the Customer?
- Do We Present Clear Value Propositions Focused on Revenue Growth, Cost Reduction, Enhanced Customer Experiences, and Improved Compliance?
- Are We Embracing an ‘Outside-In’ Perspective, Ensuring Our Value Proposition Resonates with All Customer Stakeholders
- Customer Experience: From Meeting to Delighting
- Are We Ensuring Customer Delight?
- Are We Pioneering Innovation to Cultivate New Sources of Delight?
- Are We Collaboratively Co-Creating with Our Valued Customers?
Phase 3 - Revenue Realization
Please spare a few minutes to watch this video.
From Unpredictable to 2X Increase
- Key Accounts: From Spray And Pray to Ideal Customer
- Are we defining our Ideal Customer who Embraces a 100% Partnership Approach?
- Are We Meticulously Assessing Desirability, Feasibility, and Viability when Selecting Our Customer Collaborators
- Field Of Play: From Limited to Wider (Deeper)
- What’s Our Current Scope of Engagement?
- Is There Potential to Broaden Our Horizons?
- Can We Dive Deeper to Unlock Greater Revenue Streams within Our Existing Arena?
- LTV – $/Account: From Low & Irregular to Predicatble Flow
- What Does Our Revenue Pipeline Present?
- How Can We Amplify Its Size and Enhance Its Predictability?