Blogs
Do You Underestimate Your Negotiation Leverage?
In high-stakes negotiations, it’s easy to focus on what we need from the client and overlook the value we bring to the table. Recognizing your
From Outputs to Outcomes: A Shift That Changes Everything in Client Conversations
When a service provider moved from talking about internal improvements to showcasing tangible business impact, everything changed – including the client’s response. Here’s why reframing
When Insight Changes the Game: A Lesson in True Customer-Centricity
What happens when a consultant challenges the customer’s ask – not to disagree, but to add value? Shantanu Sen Sharma shares a powerful coaching moment
Why I Walked Away: Rediscovering My Drivers After 25 Years in the Corporate World
After a 25-year journey filled with more highs than lows, I took a leap many consider risky – I quit the conventional path to create
Beyond Buzzwords: Building a Truly Customer-Centric Culture
Businesses across industries are moving beyond lip service and embedding customer-centricity into their core culture. From banking to tech, companies are redefining how they engage,
Navigating Red Flags in Key Account Management
Key accounts are the lifeline of any business, but even the strongest relationships can unravel if red flags go unnoticed. Learn how to safeguard your